Refund and Return Policy

Thank you for shopping at Beyond The World. We strive to ensure that every product we deliver meets the highest standards of quality. However, we understand that issues may arise, and we’re here to help. Please review our policy below for details on returns, refunds, and replacements.

1. Order Cancellations

Since each item is printed on demand specifically for you, cancellations are not accepted.

2. Returns and Refunds

Due to the custom nature of our products, we do not accept returns unless your item arrives defective or damaged.

Eligibility for Refunds/replacements

To qualify for a refund or replacement, your item must meet the following conditions:

  • The item is defective or damaged upon arrival.
  • You must contact us within 2 days of receiving your order with proof of defect (photos are required).
  • The item must be unused and in its original condition.

Non-Returnable Items

Please note, we do not accept returns, replacements, or offer refunds for:

  • Buyer’s remorse or incorrect sizes (please refer to our size guide before ordering).
  • Minor color differences that may appear due to screen display variations.

3. How to Request a Refund or Replacement

  1. Contact Us: Email us at aj@joibeyondtheworld.com within 2 days of receiving your order. Include your order number, a detailed description of the issue, and any relevant photos.
  2. Review and Response: We’ll review your request and respond within 3–5 business days.
  3. Resolution: If approved, we will process a refund to your original payment method or issue a replacement at no extra cost to you.

4. Refund Process

Refunds typically take 5–10 business days to appear in your account, depending on your bank or card provider.

5. Damaged or Defective Products

If your item arrives damaged or defective, we will cover the cost of a replacement. Please contact us within 2 days of delivery with a clear photo(s) of the issue.

6. Contact Us

For questions or concerns regarding this policy, please reach out to us at:

  • Email: aj@joibeyondtheworld.com

We appreciate your understanding and support as we work to make your shopping experience as smooth as possible!

This policy is subject to change at any time. Please review it periodically for updates.